In this role I oversaw both JCC locations in the St. Louis area. Locations include Creve Coeur, MO and Chesterfield, MO. Duties included: Hiring, supervising, mentoring, and evaluating staff for the Membership Sales Team and Member Services Team. Accurately tracking essential sales metrics and interpreting data; providing feedback to the team to ensure success. Documenting, executing, and tracking processes and procedures. Prospecting for sales leads, both inside and outside of the facility. Working closely with vendors, agencies, and companies to help promote trial usage and drive lead generation. Ensuring excellent customer service and customer responsiveness to both inside and outside customers. Along with the Director, developing the budgets for the department, and monitoring progress on a monthly basis as a part of annual goals for the department. Developing and implementing strategies for improving participation and financial outcomes for Membership promotions. After my fiance commissioned into the United States Air Force as an Officer, we were relocated to Travis AFB here in California, where I am excited for the next chapter personally and professionally.

Duties included managing Row House employees, including hiring/building staff, new hire training, scheduling, and employee reviews. Provided an exceptional level of customer service while also optimizing sales. Communicated with members and prospects via face-to-face interactions, phone, email, and social media. Participated in networking/community events and studio promotions. Built relationships with like-minded businesses within the community. Prepped and presented studio operations and KPIs. Reviewed membership sales, losses, average price, campaign and marketing events, employee performances, member satisfaction, instructor performances, and any other studio highlights. Had to be proficient with Club Ready Software Application and POS. Contacted prospects/leads to schedule class and enroll them in membership plans. Developed and positioned Corporate Membership Programs and targeted large accounts in the market. After an opportunity presented itself within a larger organization such as the JCC, I accepted the role as Senior Manager of Member Sales & Services, while also continuing to Coach Group Fitness.

Was a part of a phenomenal team in the St. Louis market. Duties included meeting sales goals, capturing leads efficiently, converting leads to sales, optimizing salesforce capabilities, assisting customers, maintaining showroom standards, opening/closing procedures, maintaining positive team morale, developing creative ideas to engage our market, and actively engaging with our products. I made the difficult decision to leave and take on the challenge to introduce Row House to the St. Louis market.

Following my brief pursuit of a minor professional hockey career after college, I took advantageof an opportunity to open my own small private boutique fitness brand and studio in St. Louis. Duties included marketing my services, providing services (training clients), achieving high client retention, hiring qualified additional trainers/staff when necessary, ensuring smooth operations during pre-opening phase and continuing once open, developing partnerships with local businesses, creating community relationships, developing creative ideas to engage the audience, providing constant communications with the audience (emails, social media, etc). Once my lease was up I made the decision not to renew and took an opportunity presented to me to join Peloton when they came to the St. Louis market.